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Help desk / CAFM Operator

Helpdesk

2 to 4 Years

Doha, Qatar

January 03 2022

Company : Darwish Interserve W.L.L Doha

Employment Type : Full time

Company Details : Darwish Interserve Facility Management is jointly owned by Al Darwish United Co. W.L.L, a highly respected Qatari business group, and Interserve Plc from the UK. This blend of local expertise combined with the global reach of a UK Plc enables us to deliver projects to international standards. With 10 years experience in the FM and maintenance industry, we offer facilities management and maintenance services to enhance a building, reduce its maintenance costs and protect its asset value. We are a customer focused business with an enviable reputation for project delivery based around health and safety, quality and collaborative working. Our business stream structure ensures that every project is overseen by a senior manager who has ownership of the project and is responsible for all aspects of delivery.

Job Description

Help Desk Job Duties
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Education, Qualifications and Experience
Bachelors degree preferred
working knowledge of fundamental operations of relevant software, hardware and other equipment
experience researching, analyzing and interpreting automated system problems
knowledge of relevant call tracking applications
knowledge and experience of CAFM preferred
related experience and training in troubleshooting and providing help desk support

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